Delete Your Account
You can ask us to delete your CIPHER account and everything stored with it, at any time and for any reason. You do not have to say why.
If you no longer have the app
Email us from the address you signed in with and we will delete the account it belongs to. The button below opens your mail app with the request already written.
Send it from the address attached to your account if you can — that is how we identify which account to delete. If you cannot, write to support@playcipher.app and tell us as much as you can about the account.
If you still have the app installed
Use Settings → Get Help → Account & Data Deletion → Submit Deletion Request. You do not need to enter anything, and the app already knows which account you are signed in to — so there is nothing for us to match up by hand.
Submitting in the app starts a 7-day cool-off period. Nothing is deleted until it ends, and you can cancel from the same screen any time before then. This is the only route with a cool-off, because it is the only one with a button to cancel from.
What gets deleted
- Your account
- Your puzzle progress, including your streak and your solved days
- The email address from your sign-in provider
What we keep
A record that a deletion request was made and completed, kept without your email address, so we can show the request was honored.
How long it takes
We process requests within 30 days. Deletion cannot be undone and your progress cannot be restored afterward.
Deleting the app on its own does not delete what is already stored — it only stops us collecting anything further. Use one of the routes above for that.